Crafting a standout digital product for a trusted brand like Chase means prioritizing the customer at every turn. It blends reliability with innovation to shape experiences that not only maintain but elevate trust. By delving into user insights and anticipating needs, we crafted digital products that reinforce customer satisfaction.

Leading a team of over 40 product designers, I was responsible for the vision, strategy, and creative direction of JPMC’s inaugural design system, beginning with the redesign of the Chase mobile app. The design language adapts to multiple brands and customer segments, resulting in notable experience improvements, enhanced cost efficiencies and a seamless digital experience.